Customer Service

Welcome to the James J. Fox Customer Service

For us, the customer always comes first and we are here to ensure that we always provide you with:

First Class Service
Highest Quality Pipes, Pipe Tobaccos and Pipe Accessories
Great Value

We aim to answer all emails within 12 hours and despatch promptly. 

*For Online Enquiries

You can either call or email us.

Our email address is

Contact telephone number is 02079303787.

*For 19 St James's Street Enquiries

Email adress is

Contact telephone number is 02079303787.

*For Selfridges Enquiries

Email addresses are or

Contact telephone number is 02073182479 or 02073183945.

*For Harrods Enquiries

Email addresses are or 

Contact telephone number is 0207730 1234 ext 3362

*For Visitors to the United Kingdom

If you are visiting UK or another European country, why not have some of the finest quality tobaccos, pipes, smoking accessories or cigars delivered to your hotel room or, visit one of our wonderful shops located at London's most prestigious addresses.